ORDERS

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Where is my order?

You can check the status of your orders and your history by accessing the  your account
If you need to speak to our Customer service you can call 0107261682 Mon-Fri 10-17,

Order processing

Most orders are processed and fulfilled within 1-2 business days (fulfillment time does not include weekend days)
Orders placed on Saturday and Sunday will be processed the following Monday.
Orders are processed and shipped only on working days (Monday to Friday, excluding major holidays).
Each order is subject to bank authorization before being processed. Only authorized orders will be processed and shipped.

Cancellation of an order

To cancel an online order after it has been placed, please contact us as soon as possible by calling 0107261682. We will do our best to satisfy any request.

It may happen that our computerized system cancels orders or parts of orders for various reasons, some of which are summarized below:

Product (s) not available.
Payment data processing issues.
Impossibility of sending to the address provided.
Double transmission of the same order.
Canceled by customer request.

If the order is canceled you will receive an email explaining the reason for the cancellation. It will not be charged to your account. To send a new order or to get information about the canceled order, contact Customer Service at 0107261682

RETURNS

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Online Satisfaction Guarantee

If for any reason you are not satisfied with your order on Elastase by Ecofarm group SrL you can return all or some of the products and you will be refunded. We accept returned products only if purchased on www.elastase.it. If you have any questions or need assistance you can call us on 0107261682.

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How can I make a return?

To make the return, you will need to contact customer service on 0107261682, fill in a return form and attach it to the product to be returned at the following address:

ELASTASE

c / o ECOFARM GROUP SRL

Via F. Vezzani 99 R

16159 - Genoa (GE)

Italy

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If you need assistance to make the return you can call our Customer Service at 0107261682

* (When you purchase products or services by post, telephone, fax or over the Internet from an EU-based merchant, you are entitled to return unwanted products within 14 days of delivery.)

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I have ordered and / or received the wrong product, can I return it?

If your order does not meet your expectations you can contact us at 0107261682 for assistance.

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My order and / or product arrived damaged. What can I do?

If you have received a damaged product please keep the box, the packaging and the product itself and immediately contact our Customer Service for assistance: 0107261682.

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I used PayPal to make my purchases, can I make a return?

To make a return purchased through PayPal you can contact our Customer Service at: 0107261682.